Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rovimethnic@gmail.com. Please note that returns will need to be sent to the following address: Near calico printed corporative society , Sanga Setu road Sanganer Jaipur

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rovimethnic@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rovimethnic@gmail.com.

Return Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at rovimethnic@gmail.com. Returns must be sent to the following address:
Near calico printed corporative society , Sanga Setu road Sanganer Jaipur

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Please note, a ₹55.00 flat return shipping fee will apply and be deducted from your refund. Items sent without requesting a return first will not be accepted.

You can always reach out to us for any return questions at rovimethnic@gmail.com.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (e.g., food, flowers, or plants)
Custom or personalized products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases

We do not accept returns on gift cards.
Final sale items are eligible for return, as we do not have a final sale restriction.

If you're unsure whether your item is eligible, please contact us.

Exchanges

To exchange an item, return the original item (following the return process), and place a new order for the item you want.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must be in its original condition, unused, with tags and packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, you’ll be refunded automatically to your original payment method, minus the ₹55.00 return shipping fee, within 10 business days.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at rovimethnic@gmail.com.